Workforce Upskilling for the AI Era

This InfoBrief draws upon primary survey research from IDC to explore key
challenges and requirements for companies as they better prepare their
workers to succeed in an era of AI-enabled businesses.

• As businesses face ongoing challenges to find top talent and rely
  increasingly on AI and generative artificial intelligence (GenAI) to
  augment their workforce, they must consider key areas of upskilling
  and cross-skilling, and the technologies to fully equip employees
  securely, simply and at scale. This approach enables organizations
  achieve goals for productivity and growth.
• To broadly attract and keep employees, organizations need to offer
  hardware, software and services that deliver a parity of experience for
  workers across remote, field and on-site locations. This requires laptops
  and other hardware devices to be purpose-built for secure support of
  AI-enabled work practices.
• AI and GenAI solutions inform new approaches to drive productivity
  and support employee upskilling and cross-skilling. They are also driving
  deeper dependencies between hardware and software in a way that will
  be foundational for defining transformational work practices.